Congratulations to Erika Fronk on her 10th anniversary with Species360! As a Member Support Advocate, Erika directly supports more than 270 association and institutional members, including regional associations World Association of Zoos and Aquariums (WAZA), European Association of Zoos and Aquaria (EAZA), Association of Zoos and Aquariums (AZA), Zoo and Aquarium Association - Australasia (ZAA), and more. In 2021, Erika handled nearly 1,800 questions and help requests from our members.
Welcome Russ Erickson to the Species360 team! Russ will contribute to the development of features and functionality for the Zoological Information Management System (ZIMS).
We are pleased to welcome software engineer Matthew Sherry to the Species360 team! Matt brings three years of software development and four years of coding to the Species360 development team.
We are fortunate to share that Hannah Jenkins has joined Species360 as a Member Training Specialist, expanding our staff based in Europe. Hannah comes to Species360 from the Zoological Society of London where she was Zoological Registrar for ZSL London and ZSL Whipsnade Zoos.
Welcome to Joris Verbruggen, who joins Species360 as a Member Support Representative. Joris brings a wealth of experience from Species360 member institution AAP (Animal Advocacy and Protection), where he worked as an outplacement coordinator to permanently re-home rescued animals to zoological institutions. Joris has ZIMS experience and a strong network of zoo and sanctuary relationships in Europe and beyond. He lives near Rotterdam in The Netherlands.
We are celebrating the 10-year anniversary of Species360 Member Support Representative Michele Moses as a caring and ZIMS-rock-star resource for our members - especially focusing on those in Europe and Latin America. Michele has handled over 12,000 issues on behalf of members, provided more than 17,000 translations for ZIMS, and talked with hundreds of institutional and association members – what a decade!!!
The Species360 Member Support and Training team provides assistance every day throughout the year, covering holidays to meet the needs of our members in over 100 countries. In August and September, the team exceeded its performance metrics - again resolving over 90 percent of questions and issues in the first response (goal 85 percent) and with nearly perfect (4.8 out of 5) satisfaction ratings. Congrats team!
We are celebrating the 10-year anniversary of Species360 Member Advocate Kim Larson as a key member of our team.
Dalia A. Conde, Species360 Conservation Science Alliance Director, speaks with Frans Carlson about the importance of educating a next generation of scientists.
Before launching her career in software development, Sarah worked as a zoo keeper at Species360 member institutions Toledo Zoo, Lee Richardson Zoo, Knoxville Zoo, Detroit Zoo, and the Saint Louis Zoo.