Member Support exceeds goals – again!
The Species360 Member Support and Training team provides assistance every day throughout the year, covering holidays to meet the needs of our members in over 100 countries. In August and September, the team exceeded its performance metrics – resolving over 90 percent of questions and issues in the first response (goal 85 percent) and with nearly perfect (4.8 out of 5) satisfaction ratings. Congrats team!
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