Species360 members share their appreciation for support team
- By Mary Ellen Amodeo
On a scale of 1 to 5, members rate their experiences with Species360 Member Support as a 4.9!
For those of you that have talked with or emailed the Species360 Member Support team, chances are you had a good experience, according to members. In a recent survey, members say:
- 9 out of 10 inquiries are resolved in the first communication with a Species360 support representative;
- 96 percent of inquiries are resolved “well”; and
- Members rate their experience a 4.9 on a scale of 5.
The Member Support team, located in Europe and North America, answers questions regarding animal records management, advises members on entering data, and helps extract reports, analysis, and other information from existing data. Their expertise includes husbandry, medical records, global medical resources, test lab results, biobanking records management, studbooks, and more.
“We are fortunate in what we do and in our conversations with members. Most of our team has previously been an aquarist, a keeper, or a registrar, so we particularly enjoy talking with others in the field,” said Elisabeth. “Our focus is helping members more quickly and easily record data and accomplish their goals, and we seek to accomplish that every day.”
Species360 Member Support is free to all members.
