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Member Support exceeds goals – again!

The Species360 Member Support and Training team provides assistance every day throughout the year, covering holidays to meet the needs of our members in over 100 countries. In August and September, the team exceeded its performance metrics - again resolving over 90 percent of questions and issues in the first response (goal 85 percent) and with nearly perfect (4.8 out of 5) satisfaction ratings. Congrats team!
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Species360 Insights: Universities at Suffolk (UK) and Virginia (USA) join Species360

Species360 research partners use ZIMS data to discover new insights. Among the participants in the research partner program are University of California at Berkeley and UC Davis (United States), University of Navarro (Spain), Babes Bolyai University (Romania), Murdoch University (Australia), and Royal Agriculture University (England).
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Webinar: “A unique moment in time” and what it means for aquariums

Being good at your mission is more important than ever for aquariums' financial sustainability, according to new research shared in the Future Aquarium Trends webinar and panel discussion hosted this week by Species360. The tighter connection between mission and revenue is one of several important consumer research findings presented by Impacts Experience, a team that helps executives at cultural institutions like aquariums, museums, and zoos to develop business and audience engagement strategies based on actionable data.
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New Members: Miami Seaquarium (Florida), Sea Life Park (Hawaii), and Living Shores Aquarium (Northeastern United States) join Species360

As a global nonprofit, Species360 facilitates international collaboration in recording and sharing essential data on species. A growing number of wildlife institutions are participating in this effort. In all, 34 aquariums, zoos, and wildlife refuges in Europe, Asia, and the Americas have joined Species360 this year. They represent non-profit and for-profit, large and small institutions.
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New in ZIMS for Medical: Upload test lab results directly to the animal’s record, saving manual data entry

Zoo, aquarium, wildlife veterinarians use the Zoological Information Management System (ZIMS) to record and share information regarding animals in their care. Now, when these veterinary teams send blood samples to IDEXX, they can view and upload the report directly in ZIMS for Medical. Called ZIMS Test Result Upload, the new feature reduces manual data entry for veterinary staff and improves the accuracy and volume of data used to calculate ZIMS Expected Test Results used by veterinarians to diagnose illness.
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